This post is definitely in the category: "On the software business." It's about lessons I've learned the hard way.
There are times when an email demands an immediate response. Servers are down, important files are inaccessible, the business is hemorrhaging cash. It's times such as these that separate the professionals from the crowd.
How does the professional handle these situations? I like Douglas Adams' advice: Don't panic.
If you panic, you now have at least two problems to manage: the original issue and your emotional state.
Panic will cause knees to jerk and later-regrettable emails to be sent. Always remember: You cannot UnSend email.
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